Basic FAQs Dial-Up FAQs Wireless FAQs

Basic FAQs

Why would I choose Lagunanet over other ISP's ? Lagunanet was the first ISP to offer Internet service Lakeside and has been doing so for over 8 years now . We know what's important to our clients including reliability security and client confidentiality , add that up with top notch technology Lagunanet has and will continue to keep Lakesider's in touch with the rest of the world.

How much does service cost? Click here for Dial-Up and Wireless fees.

Will there be any setup fees? Yes, if a technician makes a house call there will be a charge for installation. charges range from $250.00 to $300.00 pesos.

What kind of support can I expect? . Lagunanet has a very small staff and tries to do its best at telephone support but but general questions will be answered by e-mail within 24 hours. If you need someone to make a house call Lagunanet can recommend an independent technician to visit you at your home. We want to concentrate on keeping things functioning here so you are always connected. please call our office in emergency or by clicking here, you can send us a support question

.Will there be a charge for support? Yes, there are charges for time spent - please contact us for current rates at Cutomer Care

How can I check my e-mail when I am out of town to check your e-mail Lagunanet has a web based e-mail for your convenience when you are on the go just open up your web browser and type in http://mail.laguna.com.mx and log in with your username and password.

My pc has been reformatted or I have lost my internet settings for your service what are they ? The Lagunanet telephone access number is 7660030 the incoming POP3 sever is mail.laguna.com.mx the outgoing mail or smtp server is smtp.laguna.com.mx for any other questions please contact us by e-mail at support@laguna.com.mx or you can phone us at 7660297

How do I connect to America Online(AOL) through my existing Lagunanet connection? You can access America Online without having to dial directly to them. You will need to be connected to Lagunanet to connect to AOL through a regular internet connection. To do this, at the initial sign-on screen in AOL click on the Setup button. Then click on the Edit Location button, and on the new screen, under the Network section, click the down arrow and choose TCP/IP. Then if you have a active connection to Lagunanet, you can sign-on to AOL without the need to dial directly to them.

* Please note: signing onto AOL this way all of the time may be a consideration for you. If so, you may want to update your billing information through America Online, informing them that you will be accessing their network via TCP/IP. This will result in a less expensive monthly rate for your America Online account.

Dial-Up FAQs

top

What kind of modem should I buy? LagunaNet will support up to 33,600 Kbps we recommend as with anything else buying good components as conditions such as low voltage and poor line quality are an issue here in Mexico. At this time we only support 33,600 modem connections here in Ajijic due to the lack of the local telco's infrastructure.

Why do I sometimes get disconnected or kicked of the Internet ? A lot of factors can lead to getting disconnected or kicked off the Internet, weather conditions poor phone wiring etc. We recommend having a quality modem installed. Most Pc's come installed with a inexpensive modem which works fine in the U.S or Canada but Mexico's phone infrastructure is not the greatest, better quality modems offer better compression and hold up better under poor phone line conditions here in Mexico, so before coming down ask your local computer guru what is the best modem that can be purchased as it will be cheaper to buy up north.

Are there any other charges other than my monthly charge from Lagunanet ? The only other charges you may incur are those from the local phone company, on a residential phone line you are allowed 100 phone calls
after you have reached your 100 calls the phone company charges you $1.45 pesos for each additional call over the 100.

Wireless FAQs

top

How much does it cost to install wireless service at my home and/or place of business? Fees vary from install to install depend on location and type of equipment used by the client most installations are around
$ 485.00 U.S.D.

How much is the monthly fee? Click here for wireless fees

How fast is wireless service? We offer 512 kbps & 1 Meg. If you need faster service, please contact our support staff at support.

Does Voice Over IP work with your wireless service? Yes voice over IP does work with our wireless
service, we have many customers using Skype Vonage and Packet 8 VOIP services and they all work very well.

Tech Support- support@laguna.com.mx

Customer Support - customer_care@laguna.com.mx

sales@laguna.com.mx


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	Basic FAQs Dial-Up FAQs Wireless FAQs Basic FAQs Why would I choose Lagunanet over other ISP's ? Lagunanet was the first ISP to offer Internet service Lakeside and has been doing so for over 8 years now . We know what's important to our clients including reliability security and client confidentiality , add that up with top notch technology Lagunanet has and will continue to keep Lakesider's in touch with the rest of the world. How much does service cost? Click here for Dial-Up and Wireless fees. Will there be any setup fees? Yes, if a technician makes a house call there will be a charge for installation. charges range from $250.00 to $300.00 pesos. What kind of support can I expect? . Lagunanet has a very small staff and tries to do its best at telephone support but but general questions will be answered by e-mail within 24 hours. If you need someone to make a house call Lagunanet can recommend an independent technician to visit you at your home. We want to concentrate on keeping things functioning here so you are always connected. please call our office in emergency or by clicking here, you can send us a support question .Will there be a charge for support? Yes, there are charges for time spent - please contact us for current rates at Cutomer Care How can I check my e-mail when I am out of town to check your e-mail Lagunanet has a web based e-mail for your convenience when you are on the go just open up your web browser and type in http://mail.laguna.com.mx and log in with your username and password. My pc has been reformatted or I have lost my internet settings for your service what are they ? The Lagunanet telephone access number is 7660030 the incoming POP3 sever is mail.laguna.com.mx the outgoing mail or smtp server is smtp.laguna.com.mx for any other questions please contact us by e-mail at support@laguna.com.mx or you can phone us at 7660297 How do I connect to America Online(AOL) through my existing Lagunanet connection? You can access America Online without having to dial directly to them. You will need to be connected to Lagunanet to connect to AOL through a regular internet connection. To do this, at the initial sign-on screen in AOL click on the Setup button. Then click on the Edit Location button, and on the new screen, under the Network section, click the down arrow and choose TCP/IP. Then if you have a active connection to Lagunanet, you can sign-on to AOL without the need to dial directly to them. * Please note: signing onto AOL this way all of the time may be a consideration for you. If so, you may want to update your billing information through America Online, informing them that you will be accessing their network via TCP/IP. This will result in a less expensive monthly rate for your America Online account. Dial-Up FAQs top What kind of modem should I buy? LagunaNet will support up to 33,600 Kbps we recommend as with anything else buying good components as conditions such as low voltage and poor line quality are an issue here in Mexico. At this time we only support 33,600 modem connections here in Ajijic due to the lack of the local telco's infrastructure. Why do I sometimes get disconnected or kicked of the Internet ? A lot of factors can lead to getting disconnected or kicked off the Internet, weather conditions poor phone wiring etc. We recommend having a quality modem installed. Most Pc's come installed with a inexpensive modem which works fine in the U.S or Canada but Mexico's phone infrastructure is not the greatest, better quality modems offer better compression and hold up better under poor phone line conditions here in Mexico, so before coming down ask your local computer guru what is the best modem that can be purchased as it will be cheaper to buy up north. Are there any other charges other than my monthly charge from Lagunanet ? The only other charges you may incur are those from the local phone company, on a residential phone line you are allowed 100 phone calls after you have reached your 100 calls the phone company charges you $1.45 pesos for each additional call over the 100. Wireless FAQs top How much does it cost to install wireless service at my home and/or place of business? Fees vary from install to install depend on location and type of equipment used by the client most installations are around $ 485.00 U.S.D. How much is the monthly fee? Click here for wireless fees How fast is wireless service? We offer 512 kbps & 1 Meg. If you need faster service, please contact our support staff at support. Does Voice Over IP work with your wireless service? Yes voice over IP does work with our wireless service, we have many customers using Skype Vonage and Packet 8 VOIP services and they all work very well. Tech Support- support@laguna.com.mx Customer Support - customer_care@laguna.com.mx sales@laguna.com.mx